Shipping policy
At Haylo, we carefully prepare every order to ensure it arrives safely and in excellent condition.
Please make sure your shipping address is accurate and complete before placing your order, including apartment numbers, unit numbers, and any other necessary details. Haylo is not responsible for orders that are delayed, lost, or delivered to an incorrect address due to inaccurate shipping information provided at checkout.
Order Processing
Orders are typically processed within 3-5 business days, excluding weekends and holidays.
Once your order has shipped, you will receive a confirmation email with tracking information.
Please note that processing time is separate from shipping time.
Shipping Time
Estimated delivery time after shipment:
Worldwide: 7–14 business days
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, holidays, carrier delays, or other unforeseen circumstances.
Shipping Costs
We offer worldwide shipping for a flat rate of $4.99.
Enjoy FREE Worldwide Shipping on orders over $49.
Order Tracking
Once your order ships, you will receive an email containing your tracking number.
Please allow up to 48 hours for tracking information to become available.
Lost or Delayed Packages
If your package appears to be delayed or you have not received your order, please contact us at:
support@hayloliving.co
We will gladly assist you in working with the shipping carrier to locate your package.
Packages marked as Delivered by the shipping carrier are generally considered successfully delivered.
Incorrect Shipping Address
If you notice an incorrect shipping address after placing your order, please contact us as soon as possible.
Once an order has entered processing or has been shipped, we may not be able to modify the shipping address.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 7 days of delivery.
Please include:
- Your order number
- Clear photos of the item
- Photos of the packaging
- A brief description of the issue
We'll review your request and provide a replacement, refund, or another appropriate solution when applicable.
Contact Us
If you have any questions about shipping, please contact us at:
support@hayloliving.co