Refund policy
Returns
At Haylo, we want you to love every purchase.
If you're not completely satisfied with your order, you may request a return within 30 days of receiving your item.
To be eligible for a return, the item must be:
- Unused and in its original condition
- In its original packaging
- Accompanied by proof of purchase
Returns that do not meet these requirements may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Personalized or custom-made products
- Gift cards
- Clearance or final sale items
- Used or damaged items not caused by shipping
Damaged or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the item
- Photos of the packaging
- A brief description of the issue
We'll review your request and arrange a replacement or refund if applicable.
Refunds
Once your returned item has been received and inspected, we'll notify you of the approval status.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.
Return Shipping
If the return is due to our error (such as receiving a damaged, defective, or incorrect item), Haylo will cover the return shipping costs.
For all other returns, customers are responsible for return shipping costs.
Original shipping charges (if applicable) are non-refundable.
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
After an order has entered processing or has been shipped, we are unable to guarantee cancellation.
Exchanges
We currently do not offer direct exchanges.
If you'd like a different item, please return your eligible purchase and place a new order.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
support@hayloliving.co