Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 3–5 business days. After your order ships, delivery usually takes 7–14 business days, depending on your destination.
You'll receive a tracking email as soon as your order is on its way.
Do you offer free shipping?
We offer free worldwide shipping on all orders.
No minimum purchase is required.
How can I track my order?
Once your order has shipped, you'll receive a confirmation email with a tracking number.
Please allow up to 48 hours for the tracking information to become active.
Can I return my order?
Yes. We accept returns within 30 days of delivery for eligible items that are unused, in their original condition, and in the original packaging.
Please visit our Return & Refund Policy for complete details.
What payment methods do you accept?
We currently accept payments securely through PayPal.
You don't need a PayPal account to complete your purchase. Simply select PayPal at checkout, and you'll have the option to pay using a credit or debit card if available in your region.
All payments are processed through PayPal's secure payment system to help protect your information.
How do I contact customer support?
We're happy to help!
Please contact us anytime at:
We typically respond within 24–48 business hours.
Can I change or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us as soon as possible.
We can only modify or cancel orders before they enter processing. Once an order has been processed or shipped, changes may no longer be possible.
What if my package is lost or delayed?
If your package appears delayed or you haven't received it, please contact us at support@hayloliving.co.
We'll work with the shipping carrier to help locate your package and provide the best possible solution.
Do you ship internationally?
Yes! We ship worldwide and offer free shipping on all orders. Once your order has shipped, you'll receive a tracking number via email.
My item arrived damaged. What should I do?
We're sorry to hear that!
Please contact us within 7 days of receiving your order and include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
We'll review your request and arrange a replacement or another appropriate solution as quickly as possible.
Is shopping on Haylo secure?
Absolutely.
Your privacy and security are important to us. All payments are processed through secure, encrypted payment providers, and we never store your complete payment information.
You can shop with confidence knowing your personal information is protected.